User Experience Manager


Posted: 30/07/2020


Full time


Reports to: Chief Digital Officer


Job Summary:

We require an experienced, confident, professional, highly motivated, hardworking and resourceful individual to join our Digital Team as UX Manager with responsibility for the user journey of our websites and service experience, managing budgets, delivering projects and managing UX partners.

Reporting to the CDO, the role requires excellent communication, negotiation and interpersonal skills and the ideal candidate will be a strong organiser who is able to work in a fast-paced environment and work to tight deadlines.

Candidates must have experience in a User Experience role for a B2C business and be able to demonstrate successful development of such in a digital channel.


Main Duties and Responsibilities:

Manages the User Experience of our websites through design, user testing – safeguarding an optimal customer experience and ease of use for the site through a user centred design (UCD) process

Applies a similar approach to the service experience of all client facing software applications in conjunction with the IT team

Adopting a Mobile First Design principle

Accountable for all eCommerce UX and Usability research

Through a User Centred Design Process manage comprehensive research programs for ecommerce initiatives. Methodologies will consist of competitor reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs and other means

Working with external design and usability agencies to achieve their objectives

CRO through Multivariate and A/B testing (from hypothesis creation to influencing creatives to identifying success metrics) in conjunction with the Digital Team

Budget Control for user experience development – managing all budgets and spend

Building business cases for future UX technology investments

Achieving or surpassing all financial and operational goals set

Ensuring compliance with best business practice

Co-ordination of activities with other teams within the organisation

Keeping the digital team up to date with new technologies and practice in the UX space

Representing the Digital Team with all areas of the business to define a variety of Digital strategies


The Person:

Strong user experience design skills with a proven track record in creating conversion growth through user centred design

Good understanding of relevant technologies

Effective relationship building skills with colleagues and third-party suppliers

Experience of HTML, CSS and other relevant code

A keen understanding of commercial business requirements

Ability to multi-task and prioritise workload in a fast-paced environment

Excellent interpersonal skills with the ability to deal with individuals at all levels

Demonstrates commitment to high professional ethical standards and workplace diversity

Ability to adapt to, and support others through change

Excellent time management and organisational skills


Skills and Knowledge:


5 years’ experience in a commercial UX design role

5 years’ experience of AB testing and Conversion Rate Optimisation projects

CRO software experience

Experience of Mobile First Design principles

Google Analytics (or equivalent) experience

Experience with financial budgets

Google Docs and Sheets experience

Excellent MS Office and mathematical skills

Excellent written and oral communication skills.

The ability to:

Multi-task without compromising our duty of care;

Prioritise and manage time; and

Deal with people from all backgrounds.

Excellent problem-solving and research skills.


UX experience with applications

Social Media experience

Board Level reporting experience

Board Level presentation experience

Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

Attach CV
Covering letter