The Optionis Group is one of the UK’s most successful professional services groups, and we are looking for a personable Onboarding Co-ordinator to join our growing team.
As an Onboarding Co-ordinator you will be responsible for providing excellent customer service to new clients going through the onboarding process. You will also proactively promote company products and actively seek to retain clients.
Responsibilities within the role include but aren’t limited to:
To ensure all telephone and email enquiries are resolved to the client’s satisfaction
To manage the expectations of all clients through effective communication and ownership
Build client interest in products offered by adding value at every available opportunity
To retain existing clients through both reactive and proactive retention
To work well as part of a team, be open minded towards the ideas and views of others and contribute to building team spirit
To take the highest standard of accountability for all aspects of the work
What we are looking for:
Previous customer service experience in a fast-paced office environment
Ability to deal with difficult situations in an assertive and supportive manner
An understanding of and adherence to all confidentiality aspects required
Excellent soft skills with the ability to build rapport
Personal workload organisational and time management skills
Excellent computer and keyboard skills with experience of using Microsoft Office applications
Ability to work flexibly to meet the demands of the business including shift rotations and weekend work
What you get in return:
The ability to buy and sell annual holidays, as well as a day off for your Birthday
Casual dress code in a vibrant environment
Free parking onsite and great transport links
Free monthly lunch
Daily fresh fruit
Access to hundreds of discounts and benefits with Perkbox (Including a free Café Nero every month)
Why join Optionis?
Optionis is a professional services group specialising in managing tax, employment & accountancy and highly rated within the Top Track 250 Companies of 2019.
We have a team of 650 employees based across 11 locations in the UK, representing brands such as Parasol, ClearSky Contractor Accounting, SJD Accountancy and Nixon Williams, providing a range of market leading solutions to the UK’s small business and professional contingent workforce sectors.
We are looking to interview for this position over the next week so please send your application without delay to avoid missing out!