Menu

HR / Employee Support Advisor

Parasol

Posted: 02/03/2022

Full time

UK-based customer service roles with immediate starts, flexible or remote working and condensed hours to enable you to work a 4-day working week!

Flexible shift patterns available to suit all, full and part-time opportunities available.

 

Role Overview:

Parasol is the UK’s leading umbrella company established within the Optionis Group. Here at Parasol, we are looking to expand the heart of our business – our operations teams.

We are very focused on career development and promote employees to senior roles on a regular basis, which also comes with an increase in salary.

We are looking to recruit passionate and energetic HR / Employee focussed professionals to join our growing business. The ideal candidate will have a passion for HR and provide excellent levels of customer service.

This role is an ideal opportunity for an individual to gain experience towards a HR focussed career, and as a group we offer full study support for the CIPD Qualification.

 

Hours of work:

  • Home based role
  • Flexible shift patterns between core hours of 8am – 7pm Monday to Friday and 10am-2pm Saturdays
  • Flexible shift patterns available to suit all – full and part time opportunities available
  • We are happy to accommodate part time / flexible working hours

 

Role and Responsibilities:

  • Ensuring all telephone and email enquiries are resolved to the client’s satisfaction
  • To manage the expectations of all clients through effective communication and ownership
  • To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times
  • Provide reactive and proactive support to increase the likelihood of retention
  • Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings

 

Skills and Experience Required:

  • Ability to communicate clearly
  • Strong customer focus
  • Ability to be innovative and use own initiative
  • Personal workload organisational and time management skills
  • Ability to deal with difficult situations in an assertive and supportive manner
  • Ability to work as part of a team with active and valuable contribution
  • An understanding of and adherence to all confidentiality aspects required
  • An understanding of and adherence to all relevant health and safety procedures
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work

 

Benefits Include:

  • Your Flexibility – we give our staff the ability to choose the way in which they work, be that fully from home, in an office or in an arrangement mixing the best of both
  • 4 / 5 Day working week
  • CIPD Study Support available
  • Industry leading career development
  • 23 days holiday per year (excluding bank holidays). As a special thank you for each completed year of service with the company you will receive an additional days holiday (up to a maximum of 28 days or pro rata equivalent)
  • Holiday buy and exchange scheme
  • Additional days off for your birthday and 100% attendance
  • Exclusive discounts and offers from Savings Pal, the UK’s leading benefits platform
  • Private medical insurance
  • Dental insurance
  • Company pension scheme
  • ‘Dress down’ dress code
  • Tusker Car benefit scheme (salary sacrifice green CO2 capped)
  • Free mortgage service
  • Gym discount
  • Employee Assistance Programme
  • Eye care vouchers (Specsavers)
  • Wellbeing benefits including in-house mental health support, mindfulness resources and confidential support 24/7

 

Video interviewing will be completed for these roles on an immediate basis. Apply now!

Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

    Attach CV
    Covering letter
    Optionis

    Optionis