HR / Employee Support Advisor (Part Time)


Posted: 02/03/2022

Part time

UK-based customer service roles with immediate starts, flexible or remote working and condensed hours to enable you to work a 4-day working week!

Flexible shift patterns available to suit all, full and part-time opportunities available.


Role Overview:

Parasol is the UK’s leading umbrella company established within the Optionis Group. Here at Parasol, we are looking to expand the heart of our business – our operations teams.

We are very focused on career development and promote employees to senior roles on a regular basis, which also comes with an increase in salary.

We are looking to recruit passionate and energetic HR / Employee focussed professionals to join our growing business. The ideal candidate will have a passion for HR and provide excellent levels of customer service.

This role is an ideal opportunity for an individual to gain experience towards a HR focussed career, and as a group we offer full study support for the CIPD Qualification.


Hours of work:

  • Home based role
  • Flexible shift patterns between core hours of 8am – 7pm Monday to Friday and 10am-2pm Saturdays
  • Flexible shift patterns available to suit all – full and part time opportunities available
  • We are happy to accommodate part time / flexible working hours


Role and Responsibilities:

  • Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
  • To manage the expectations of all clients through effective communication and ownership.
  • To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
  • Provide reactive and proactive support to increase the likelihood of retention.
  • Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.


Skills and Experience Required:

  • Ability to communicate clearly
  • Strong customer focus
  • Ability to be innovative and use own initiative
  • Personal workload organisational and time management skills
  • Ability to deal with difficult situations in an assertive and supportive manner
  • Ability to work as part of a team with active and valuable contribution
  • An understanding of and adherence to all confidentiality aspects required
  • An understanding of and adherence to all relevant health and safety procedures
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work


Benefits Include:

  • Your Flexibility – we give our staff the ability to choose the way in which they work, be that fully from home, in an office or in an arrangement mixing the best of both
  • 4 / 5 Day working week
  • CIPD Study Support available
  • Industry leading career development
  • 23 days holiday per year (excluding bank holidays). As a special thank you for each completed year of service with the company you will receive an additional days holiday (up to a maximum of 28 days or pro rata equivalent)
  • Holiday buy and exchange scheme
  • Additional days off for your birthday and 100% attendance
  • Exclusive discounts and offers from Savings Pal, the UK’s leading benefits platform
  • Private medical insurance
  • Dental insurance
  • Company pension scheme
  • ‘Dress down’ dress code
  • Tusker Car benefit scheme (salary sacrifice green CO2 capped)
  • Free mortgage service
  • Gym discount
  • Employee Assistance Programme
  • Eye care vouchers (Specsavers)
  • Wellbeing benefits including in-house mental health support, mindfulness resources and confidential support 24/7


Video interviewing will be completed for these roles on an immediate basis. Apply now!

Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

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