Employee Support Advisor – Home Based / Flexible working options available


Posted: 09/04/2021


Full time

The Optionis Group is one of the UK’s most successful professional services companies. Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce – our solutions are market leading, and we’re always looking out for the best possible employees.

Due to internal progression we’re currently looking to recruit an Employee Support Advisor to provide comprehensive advice and guidance to customers to enhance their experience with our Parasol brand in Warrington.

Key Responsibilities:

  • Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
  • To manage the expectations of all clients through effective communication and ownership.
  • To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
  • Provide reactive and proactive support to increase the likelihood of retention.
  • Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Person Specification:

  • Previous experience in a Contact Centre environment.
  • Ability to communicate clearly.
  • Strong customer focus.
  • Ability to be innovative and use own initiative.
  • Personal workload organisational and time management skills.
  • Ability to deal with difficult situations in an assertive and supportive manner.
  • Ability to work as part of a team with active and valuable contribution.
  • An understanding of and adherence to all confidentiality aspects required.
  • An understanding of and adherence to all relevant health and safety procedures.
  • GCSE (or equivalent) in Maths and English at grade C or above
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications.
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

Company Benefits:

  • Immediate Start Available
  • We offer a buy and sell annual leave scheme
  • 23 days annual leave plus an additional day of leave for your birthday
  • ‘Dress Down’ dress code
  • Free Parking
  • Private Medical Insurance

Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

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Covering letter