Employee Support Advisor


Posted: 21/01/2021


Full time

The Optionis Group is one of the UK’s most successful professional services companies. Through our brands, we specialise in managing tax, employment, accountancy, and legislative compliance for the UK’s small businesses and contingent workforce – our solutions are market-leading, and we’re always looking out for the best possible employees.

Due to internal progression, we’re currently looking to recruit a Customer Service Advisor to provide comprehensive advice and guidance to customers to enhance their experience with our Parasol brand in Warrington.


What we are looking for:

Previous experience in a Contact Centre environment.

Ability to communicate clearly.

Strong customer focus.

Ability to be innovative and use own initiative.

Personal workload organisational and time management skills.

Ability to deal with difficult situations in an assertive and supportive manner.

Ability to work as part of a team with active and valuable contribution.

An understanding of and adherence to all confidentiality aspects required.

An understanding of and adherence to all relevant health and safety procedures.

GCSE (or equivalent) in Maths and English at grade C or above.

Excellent computer and keyboard skills with experience of using Microsoft Office applications.

Ability to work flexibly to meet the demands of the business including shift rotations.


Key responsibilities for the role will include:

Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.

To manage the expectations of all clients through effective communication and ownership.

To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.

Provide reactive and proactive support to increase the likelihood of retention.

Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.


What you get in return:

Immediate Start Available

4-day working week – 10-hour shifts

We offer a buy and sell annual leave scheme

23 days annual leave plus an additional day of leave for your birthday

Free Parking

Private Medical Insurance

Access to a Savings platform for a range of retailers




Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

Attach CV
Covering letter