Employee Support Advisor


Posted: 05/01/2022


Full time

Optionis is the market-leading provider of accountancy, tax and umbrella employment solutions to contractors and small businesses within the UK. You will be joining a team of 450 staff, who represent highly successful brands such as Parasol, ClearSky, SJD Accountancy and Nixon Williams.

Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce – our solutions are market leading, and we’re always looking out for the best possible employees.


Role and Responsibilities:

  • Ensuring all telephone and email enquiries are resolved to the client’s satisfaction
  • To manage the expectations of all clients through effective communication and ownership
  • To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times
  • Provide reactive and proactive support to increase the likelihood of retention
  • Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings


Skills and Experience Required:

  • Ability to communicate clearly
  • Strong customer focus
  • Ability to be innovative and use own initiative
  • Personal workload organisational and time management skills
  • Ability to deal with difficult situations in an assertive and supportive manner
  • Ability to work as part of a team with active and valuable contribution
  • An understanding of and adherence to all confidentiality aspects required
  • An understanding of and adherence to all relevant health and safety procedures
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work


Benefits Include:

  • ‘Your Flexibility’ – we give our staff the ability to choose the way in which they work, be that fully from home, in one of our network of UK offices or in an arrangement mixing the best of both
  • 4 day working week
  • Industry leading career development
  • 23 days holiday per year, rising to a maximum of 28 days (excluding bank holidays)
  • Additional days off for your birthday and 100% attendance
  • The option to buy and sell holiday
  • Exclusive discounts and offers from hundreds of retailers with the UK’s leading benefits platform
  • Private medical insurance and dental insurance
  • Company pension scheme
  • Company car scheme
  • Wellbeing benefits including discounted gym membership, in-house mental health support, mindfulness resources and confidential support 24/7


Video interviewing will be completed for these roles on an immediate basis.

Apply now

To apply, please upload your CV and Cover Letter and submit your details below.

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